Can I upgrade my PLDT Ultera to PLDT Fibr?

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If you're wondering if you can upgrade your PLDT Ultera Plan to the latest and better PLDT Home Fibr the answer is YES!

I'm still under the 3 year contract when I decided to switch to Fibr when it became available in my area.



How to Upgrade PLDT Ultera to Fibr?

First you need to go to the latest PLDT sales office. Bring a letter that explains why you want to upgrade. Make sure to mention that you're expecting to waive all pre termination fee since you're still in contract.






In my experience it took about a month before my request was granted. My lastest PLDT ultera bill still have 250 pesos balance for the router modem installment. Just ignore it they should pull out if you're upgrading.

Comments

  1. JoeJuly 19, 2016 at 6:25 PM

    Hi! may I know which PLDT sales office you apply to. It seems not all customer service are aware of it. Thanks.

    ReplyDelete
    Replies
    1. JacobMarch 10, 2022 at 1:18 PM

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  2. webmasterJuly 19, 2016 at 8:45 PM

    sa fairview sales office. mas ok if may existing fiber plan ka na. tsaka ka magrequest ng termination ng ultera

    ReplyDelete
  3. UnknownDecember 8, 2016 at 9:01 PM

    What if I want to Upgrade my Ultera plan 699 to 1299 DSL?

    ReplyDelete
    Replies
    1. webmasterDecember 8, 2016 at 10:15 PM

      try to go to the nearest PLDT sales office. If DSL is available in your area, I believe you can upgrade your plan even you're still under contract.

      Delete
    2. UnknownSeptember 14, 2017 at 1:32 PM

      This comment has been removed by the author.

      Delete
  4. UnknownFebruary 16, 2017 at 6:19 PM

    i was told knina s service center nila to apply for an fibr first then settle the outstanding bal ng ultera plan then request to disconnect with the lettee stating my reason. so hindi ka na nacharge ng pretermination fee?

    ReplyDelete
    Replies
    1. webmasterFebruary 16, 2017 at 6:29 PM

      Hindi na. Pero after few months may letter akong nareceive na bayaran ko daw yung termination fee. Pero don't worry kasi system generated lang yung letter. May tumawag sakin na ipupull out na daw yung unit. Pero wala padin. In short don't worry. Apply ka na ng fibr.

      Delete
    2. UnknownFebruary 16, 2017 at 6:47 PM

      thats a relief to hear! sa service center kasi they made it sound like you have to appeal pa your case thru this letter. anyhow, nagapply na ko kanina. i was told next week daw installation.

      Delete
    3. webmasterFebruary 16, 2017 at 7:28 PM

      May letter naman talagang kailangan pero possible talaga to upgrade Ultera to Fibr without paying for pre termination fee.

      Delete
    4. webmasterFebruary 16, 2017 at 7:29 PM

      pag may fibr ka na. Change your wifi password. I have this video tutorial.
      https://www.youtube.com/channel/UCQDNoqjuh0uwAOKUIb_B3Rw
      Subscribe na din para happy ka

      Delete
  5. UnknownMarch 11, 2017 at 11:26 AM

    Good day sirs. Tumawag ako sa customer service at sabi kailangan daw isettle yung termination fee. Nkakainis kasi sobrang hindi calibrated mga tao nila. Anong letter po yang sinasabi nyo pra mkapagupgrade sa fibr from ultera? Ty

    ReplyDelete
    Replies
    1. webmasterMarch 11, 2017 at 12:01 PM

      pumunta ka sa sales office na malapit sayo. yan talaga sinasabi pag tumawag ka. pakabit ka muna ng fibr para iterminate yung ultera mo

      Delete
  6. AprilApril 10, 2017 at 1:34 AM

    1 year and 7 month's ko na binabayaran yung bills ko, pano pag wala available ba fibr dito sa Pililla Rizal ndi ako pwede mag apply? Atsaka panibagong bayad yun sa contract na 3 year's gaya sa ultera?...may bago clang inapgrade 50 GB after 3 day's na consume ko na daw yun lahat ng yun.. Tapos wait ako ng 3 weeks para mabalik yung 50 GB, tapos magbabayad ako ng 1,300 .di ba unfair yun?.... Gusto ko ipa terminate may babayaran daw ako sa natitirang 3 year's contract...haisssst nakakainis talaga... Help naman ano ba dapat kong gawin????...

    ReplyDelete
  7. lindsy estradaJune 14, 2017 at 1:12 AM

    Hello po kakakabit lang ng pldt ultera sa amin kanina and bigla kong nalaman na wired internet connection pala ang required sa home based job ko, pwede ko na ba ipaupgrade agad agad yun to pldt fibr? Magbabayad pa ba ako ng pre termination fee? Thanks.

    ReplyDelete
    Replies
    1. webmasterJune 14, 2017 at 1:26 AM

      wala akong binayaran pero nagamit ko din muna ultera ko ng ilang months bago ako nagupgrade.

      Delete
  8. UnknownJune 16, 2017 at 7:03 PM

    Hi ask ko lang kung need kopang bayadan ung remaining months ng ultera para maipacut?

    ReplyDelete
  9. UnknownJuly 14, 2017 at 11:55 AM

    hi . how much na yung monthly bil pag pinaupgrade ng fibr ? thanks

    ReplyDelete
  10. sanosukeAugust 10, 2017 at 7:29 PM

    hello po :) smartbro canopy user ako noon and very much satisfied..kaso nung nag-upgrade sila ng ULTERA, ay! gapang talaga connection..simpleng messenger ang tagal mag-open :( matagl na nming gusto magpa-kabit ng PLDT, ung kapitbahay nmin may DSL..pero ayaw kmi kabitan kc wala raw kmi landline O.o eh pano nga kami magiging subscriber kung di nila kakabitan? labo..may linya nmn samin kc nga may kapitbahay kaming meron..eh mukang mas promising tong PLDT FIBR kaya sana pede na samin (antipolo area).. eh ano po pag sinabing walang PLDT Fibr, hindi talaga pede makabitan?

    ReplyDelete
  11. StellaOctober 18, 2017 at 8:43 PM

    Hi po 1and half year n nmin gnagamit un ultera 699 nun d nmin kya ubusin un load khit inaabot midnight anak q s pagresearch at ng yoyoutube p.past 3months n billing 3wks p lng la n load.reseach lng nman gnawa d nman ngdodownload.ngtataka me f kung kelan nbawasan user q ska mabilis maconsume.kya gusto q sana mg upgrade s pldt fiber para unli.mgkano po kya aabutin ng babayaran para macut un ultera q pra makag upgrade me?tnx po

    ReplyDelete
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